We guarantee hardware, network, and infrastructure uptime of 99.9%. If we ever fall short, you get money back. Our hardware is located within a global network of private data center facilities. We tune our entire platform to provide unmatched reliability with unparalleled network capabilities.
Every data center and network PoP has multiple 10Gbps connections to top-tier transit and peering network carriers. Network traffic from anywhere in the world will connect to the closest network PoP, and it will travel directly across the SoftLayer network to the appropriate data center, minimizing the number of network hops and handoffs between providers.